Privacy Clause

Privacy Clause

    Wuhan Createrna Science and Technology Co.,Ltd. (hereinafter referred to as "Createrna", "we" and "our") is aware of the importance of privacy to you and will respect your privacy. Please read and understand this Privacy Policy (this "Policy") before submitting personal data to Createrna.

    This Policy applies to websites owned and operated by Createrna. This Policy introduces the information practices of Createrna website, including what information is collected, how to use such information, who to share such information with and how to protect such information.

    This Policy describes the way we handle your personal data, but may not cover all possible data processing scenarios. The Createrna website may contain links to other websites. Createrna assumes no responsibility for the privacy practices or content of these other websites.

    We provide this Policy to help you understand:

  • How Createrna collects and uses your personal data

  • How Createrna uses Cookies and similar technologies

  • How Createrna discloses your personal data

  • How Createrna accesses or modifies your personal data

  • How Createrna protects your personal data

  • How Createrna processes the personal data of children

  • Third-party providers and their services

  • How your personal data is transferred globally

  • How this Policy is updated

  • How to contact Createrna

1.  How Createrna collects and uses your personal data

    Personal data refers to information that can identify a person when used alone or in combination with other information. Such data will be submitted directly to us by you when you use our website, products or services and interact with us, for example, creating a Createrna account or contacting us for support; or we obtain it by recording how you interact with our website, products or services, for example, through technologies such as cookies, or receiving usage data from software running on your device.

    Where permitted by law, we also obtain relevant data from public and commercial third-party sources. The data we collect depends on how you interact with Createrna, including the websites visited or products and services used, including name, gender, enterprise name, position, address, email, telephone number, login information (account and password), photos, certificate information, etc. We also collect information you provide to us and the content of messages you send us, such as query information you enter or questions or information you provide for customer support. You may need to provide your personal data when using Createrna products or services. In some cases, you may choose not to provide personal data to Createrna. However, if you choose not to do so, Createrna may not be able to provide relevant products or services for you and respond to or solve the problems you encounter.

    We may use your personal data for the following purposes:

  1. Create an account.

  2. Achieve your transaction or service requests, including fulfilling orders, delivering, activating or verifying product or service, providing training and certification, managing and processing the results of training and certification, participating in online or offline events, making changes at your request or providing information you have requested (e.g. marketing materials and white papers of product or service),and providing technical support.

  3. Contact you with your consent; send you information about products and services that may be of interest to you; invite you to participate in events, market research or satisfaction surveys conducted by Createrna; send you marketing information. You may cancel the subscription if you do not want to receive such messages.

  4. Send you important notifications, such as notifications of operating system or application updates and installations.

  5. Provide you with personalized user experience and personalized content.

  6. Certify and manage suppliers and business partners, and communicate with or conduct business with them.

  7. Conduct internal audits, data analysis and research to improve our products and services.

  8. Analyze business operation efficiency and measure market share.

  9. Troubleshoot errors if you choose to send us details of the errors.

  10. Synchronize, share and store the data you upload or download as well as the data needed to perform uploads and downloads.

  11. Protect the safety of our products, services and customers or users, and implement and improve our loss prevention and anti-fraud programs.

  12. Comply with and enforce applicable legal requirements, relevant industry standards or our policies.

    Createrna may also collect and use non-identifying data. Non-identifying data refers to data that cannot be used to determine the identity of an individual. For example, Createrna collects aggregated statistics such as website visits. Createrna collects such data to understand how users use our website, products and services. In this way, Createrna can improve our service and better meet customers' demands. Createrna may collect, use, process, transfer or disclose non-identifying data for other purposes at our discretion. We will endeavour to segregate your personal data from non-identifying data and use them separately. If personal data is mixed with non-identifying data, it will still be treated as personal data.

    When Createrna processes your personal data, we will comply with the requirements of applicable laws and process it on an appropriate legal basis, including:

  • Processing your personal data for the performance of contracts when responding to your transaction or service requests;

  • Processing your personal data based on your consent;

  • When contacting you, conducting marketing or market research to process your personal data for the purpose of improving our products and services, and implementing and improving our loss prevention and anti-fraud plans, we will do so based on our legitimate interests or those of third parties. These legitimate interests include enabling us to manage and operate our business more effectively and provide our products and services, protecting the security of our business, systems, products, services and customers, internal management and complying with internal policies and processes, and other legitimate interests described in this Policy;

  • We may also process your personal data to comply with and enforce legal obligations.

2.  How Createrna uses Cookies and similar technologies

    2.1 Cookie

    To ensure the normal operation of the website, we will store small data files known as Cookies on your computer or mobile device. A Cookie is a plain text file saved on a computer or mobile device by a network server. The contents of a Cookie can only be retrieved or read by the server that has created it. Each Cookie is unique to your web browser or mobile application. The text in a Cookie often consists of identifiers, site names, and some numbers and characters. With the help of Cookies, the website can store data such as user preferences to better serve users. The purpose of Createrna using Cookies is the same as that of most websites or Internet service providers, that is, to improve user experience. With the help of cookies, websites are able to remember a user's single visit (through session Cookies) or multiple visits (through permanent Cookies). Cookies allow a website to save settings such as the language, font size and other browsing preferences on your computer or mobile device. This means that the user does not have to reconfigure the user preference settings at each visit. A website not using Cookies will treat users as new visitors every time they open a web page. For example, if you log on to a website and go to another page, the website will not recognize you and you will be logged off again. Createrna will not use Cookies for any purpose other than those stated in this Policy. You may manage or delete these Cookies as you like. For more detailed information, visit

    In addition, we may use local storage objects (LSOs) such as Flash Cookies and HTML5 to store content information and preferences. LSOs such as Html5 are also used by suppliers and partners that provide certain features or display advertisements on our website based on your web browsing activities to collect and store information. Various browsers may provide their own administrative tools to delete Html5 and other LSOs.

    You can clear all the Cookies stored on your computer, and most web browsers provide the option of blocking Cookies. However, by doing so, you have to change the user settings every time you visit our website.

3.  How Createrna discloses your personal data

    Where certain services are provided by an authorized partner of Createrna, Createrna will share your personal data with that partner as described in this Policy. For example, when you purchase Createrna products online, Createrna have to share your personal data with the logistics service provider to arrange delivery or arrange for partners to provide services. In addition, as an international company, we may share personal data between Createrna's websites in other languages.

    Createrna may also disclose your personal data to relevant law enforcement authorities or other government agencies if required by applicable laws or in response to legal procedures. Createrna will also disclose your data where there is a reasonable need, such as for the execution of contracts and where we believe disclosure is necessary and appropriate to prevent bodily injury or property damage or to investigate possible or actual illegal acts.

4.  How Createrna accesses or modifies your personal data

    You should ensure that all your personal data provided is accurate without any mistake. Createrna will use all reasonable endeavors to maintain the accuracy and integrity of your personal data and update it in a timely manner.

    When required by applicable laws, you may access and obtain the specific personal data we hold about you, require us to update or correct your personal data, refuse or restrict our use of your personal data, or require us to delete your personal data. If you want to exercise the relevant rights, please click here to give us online feedback. For security purposes, you may need to provide a written request. If we reasonably believe that any of your requests is deceptive, unenforceable or detrimental to the privacy of others, we may refuse your request.

    You also have the right to withdraw your consent at any time when Createrna processes your personal data based on your consent when required by applicable laws. However, the withdrawal of consent will not affect the legality and effectiveness of our processing of your personal data based on your consent before the withdrawal, nor will it affect our processing of your personal data based on other appropriate legitimacy.

    If you believe that our processing of your personal information does not comply with applicable data protection laws, you may contact statutory data protection authorities. Please refer to for contact details of EU data protection authorities.

5.  How Createrna protects and keeps your personal data

    Createrna attaches great importance to the security of personal data. We will take appropriate physical, administrative and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage or loss. For example, we will use appropriate encryption technology to keep your information confidential; we will use a proper protection mechanism to prevent malicious attacks on your information; we will deploy access control mechanism to ensure that only authorized personnel can access your personal information; and we will hold security and privacy training courses to enhance employees' understanding of the importance of protecting personal information. We will try our best to protect your personal data, but please note that any data transmitted through the Internet cannot be guaranteed to be 100% secure. Therefore, while we will take appropriate measures to protect your personal information, Createrna cannot ascertain or guarantee the security of the information you provide to us or obtain from our website and therefore use of our website is at your own risk. For information on how to report security issues, matters or possible incidents to Createrna and our information security team, please contact us at any time []. In case of personal information security incidents, we will inform you and report to the regulatory authorities in a timely manner according to the requirements of laws and regulations.

    We will retain your personal data for the period required to achieve the purposes stated in this Policy, unless otherwise required or extended by laws. The retention period may vary for different scenarios and products or services. The criteria we use to determine the retention period include: the time required to retain personal data to achieve the service purpose, including providing products or services, maintaining corresponding transaction and business records, controlling and improving the performance and quality of products or services, protecting the safety of systems, products and services, responding to possible user inquiries or complaints, problem locating, etc.; whether the user agrees to a longer retention period; and whether there are any requirements in any law or contract for data retention, etc. We will also retain your registration information as long as it is necessary for your use of your account. You can also choose to cancel your account. After that, we will stop providing products and services based on this account and delete your corresponding personal data unless there are special legal requirements.

6.  How Createrna processes the personal data of children

    Our products, sites and services are primarily intended for adults. Children are not allowed to create their own user accounts without the consent of their parents or guardians. For the collection of children's personal data with the parent's consent, we will only use or disclose such data when permitted by law, with the explicit consent of parents or guardians, or as necessary to protect children. If Createrna finds that the personal data of children has been collected without the prior and verifiable consent of the parents, we will try to delete the relevant data as soon as possible.

7.  Third-party providers and their services

    To ensure a smooth browsing experience, you may receive content or URLs from third parties outside Createrna and our partners (hereinafter referred to as "Third Parties"). Createrna has no control over such Third Parties. You have the option to access any URLs, contents, products or services provided by such Third Parties.

Createrna has no control over the privacy and data protection policies of such Third Parties, nor such Third Parties shall be bound by this Policy. Please refer to the privacy policies of Third Parties before submitting personal information to them.

8.  How your personal data is transferred globally

    Createrna is a global company. Where permitted by law, we may share your personal information within Createrna (including subsidiaries, affiliates and parent companies) or with our suppliers and business partners, and may transfer the information to other countries or regions where we operate. In addition, as we may not have a data storage center in your country, your personal data may also be transferred to a data center outside of your country for storage. In such cases, Createrna will take measures to ensure that the data we collect is processed in accordance with this Policy and applicable laws. When the personal data of the data subject located in the EU is transferred to a country or region that is not recognized by the EU with the same level of data protection, Createrna will use various legal mechanisms, such as signing standard contractual clauses approved by the European Commission or requesting your consent to transfer personal data across borders, or implement security measures such as data anonymization prior to cross-border data transfers.

9.  How this Policy is updated

    Createrna reserves the right to update or amend this Policy from time to time. If our Privacy Policy changes, we will post the latest version here. If we make significant changes to the Privacy Policy, we may also notify you of such changes through different channels, for example by publishing a notice on our website or sending an email (to the email address indicated in your account). If required by applicable data protection laws, we will also seek your consent for any major changes that affect how we use your personal information. We recommend that you check this page regularly for the latest information about our privacy practices.

10. How to contact Createrna

    If you have any question, comment, or suggestion about this Privacy Policy, please contact us. We will reply within thirty days. If you are not satisfied, you can also complain through the following channel: [].

When Createrna processes your personal data in accordance with this Privacy Policy, the Createrna entity that responds to your request, contacts you, provides you with products or services, or has entered into or will enter into a contract with you is the actual controller of the relevant personal data. Contact information for each Createrna entity is available here.

Last update: April 2023.